Case Study 1: Safari Adventure Ltd Service Marketing

Course Content
Introduction to Marketing – Week 1
Principles of Marketing introduces students to the core concepts and strategies that are fundamental in today's ever-evolving business world. This course emphasizes the importance of understanding and applying key marketing principles to establish and maintain long-term customer relationships, and to effectively communicate value to target audiences. Students will engage with the processes involved in identifying target markets, developing a marketing mix, and analysing market opportunities and challenges.
The Marketing Environment
Macro and micro environmental factors The marketing environment encompasses all external factors that influence an organization's marketing decisions and actions. These factors can be broadly categorized into macro and micro environmental factors. Each has a direct or indirect impact on the company's ability to serve its customers and achieve its objectives. Understanding these elements helps businesses adapt, strategize, and capitalize on prevailing market conditions.
Market Research & Information Systems
Market research and information systems play a pivotal role in helping organizations understand their audience, make informed decisions, and stay ahead in an increasingly competitive business environment. These tools provide valuable insights into market dynamics, customer behavior, and emerging trends.
Consumer Behavior – Week 2
Consumer behavior refers to the selection, purchase, and consumption of goods and services to meet consumer needs. By understanding why consumers make certain decisions, marketers can develop more effective strategies to target their audience. Factors influencing consumer behavior can be broadly categorized into psychological, social, and cultural factors.
Market Segmentation, Targeting, and Positioning
The Market segmentation, targeting, and positioning (STP) process is a strategic approach used by marketers to identify distinct market segments, select specific target markets, and craft a unique positioning strategy. Together, these elements form the foundation of a company's marketing strategy, ensuring that products or services meet the specific needs of the intended audience.
Product: Concepts, Strategies, and Life Cycle
In the marketing mix, the product is the tangible (or intangible in the case of services) offering that a company provides to its customers. Understanding the product, its strategies, and its life cycle is crucial for marketers to ensure continued relevance in the market and sustainable growth.
Pricing Strategies and Decisions – Week 3
Pricing is one of the most crucial elements of the marketing mix, directly impacting revenue, profitability, market share, and even brand perception. Establishing the right price for a product or service is a blend of art and science, and it's influenced by various internal and external factors.
Promotion: Integrated Marketing Communications (IMC)
Promotion, a fundamental element of the marketing mix, ensures that consumers are informed, educated, persuaded, and reminded about a brand, its products, or services. Integrated Marketing Communications (IMC) is a concept that embodies the blend of all promotional tools into a seamless program designed to maximize the impact on consumers at minimal cost.
Digital Marketing and E-commerce – Week 4
In the modern digital age, the way we market products and make purchases has been revolutionized by the rise of digital marketing and e-commerce. Understanding these realms is essential for businesses aiming to stay competitive in today's market.
Global Marketing
In a world that is increasingly interconnected, businesses are seeking to tap into the global market to expand their reach, diversify their portfolio, and increase their profitability. Global marketing is the process of conceptualizing and then conveying a final product or service worldwide with the hopes of reaching the international marketing community.
Ethical and Social Responsibilities in Marketing
In the age of digitalization and consumer empowerment, businesses are under greater scrutiny for their marketing practices. Ethical and social responsibilities in marketing are not just about adhering to legal regulations; they're about aligning business practices with the values, morals, and expectations of stakeholders and the broader society.
Branding and Brand Equity – Week 5
In a world saturated with products and services, distinguishing oneself can be a daunting task for businesses. This is where branding, and the resultant brand equity, play a pivotal role. They offer a beacon of identity in the crowded marketplace and ensure a product or service doesn't just remain a commodity.
Services Marketing
In an era dominated by the service industry, understanding the nuances of services marketing is crucial for businesses to thrive. Unlike tangible products, services are intangible, making their marketing inherently different and challenging. This uniqueness requires a distinct approach to ensure customer satisfaction and loyalty.
BUSA 330 Principles of Marketing
About Lesson


Africa is a continent of diverse cultures, economies, and landscapes, presenting unique challenges and opportunities for services marketing. In this case study, we will explore the experiences of “Safari Adventures Ltd,” a company offering guided wildlife safaris in East Africa, and how they navigated the complexities of services marketing in the African context.


Safari Adventures Ltd operates in Kenya, Tanzania, and Uganda, providing safari experiences ranging from classic game drives to trekking expeditions. The company’s target audience includes adventure seekers, wildlife enthusiasts, and eco-tourists from around the world. They face competition from both local and international operators.


  1. Cultural Sensitivity: Understanding and respecting the diverse cultures and traditions of the local communities is crucial. In some cases, safari routes pass through indigenous lands, and gaining their consent and cooperation is vital.
  2. Infrastructure: In certain remote areas, infrastructure such as roads and accommodations can be limited. Ensuring a smooth and comfortable experience for customers despite these challenges is a constant concern.
  3. Conservation and Sustainability: As an eco-tourism company, Safari Adventures Ltd must demonstrate a commitment to wildlife conservation and responsible tourism. This includes minimizing their environmental footprint and supporting local conservation efforts.


  1. Cultural Integration: Safari Adventures Ltd has adopted a policy of cultural integration. They hire guides and staff from local communities, ensuring that tourists have an authentic and respectful experience. This approach has not only improved relations with local communities but also enhanced the overall safari experience.

  1. Investment in Infrastructure: Recognizing the importance of infrastructure, the company has invested in partnerships with local governments and communities to improve roads and accommodations along their safari routes. This has not only improved customer satisfaction but also opened up new routes for safaris.

  1. Sustainability Initiatives: The company actively supports local conservation initiatives and educates tourists about the importance of responsible wildlife viewing. They have also invested in eco-friendly safari vehicles to reduce their carbon footprint.


Safari Adventures Ltd has seen substantial growth in recent years, with an increasing number of tourists choosing their services over competitors. Their commitment to cultural sensitivity, infrastructure development, and sustainability has not only improved their brand image but also contributed to the growth of responsible tourism in the region.

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